Transportation

Where do I find my student’s ID number for the bus tracker app?
In your parent portal in Infinite Campus.

Does the Durham Bus Tracker app work for routes run by Garner Bus Company?
No. 

I am missing busing information. Who should I reach out to?
Our transportation department can assist you. Please contact them at transportation@rdale.org.

Who can I contact about late busing?
For late buses please call Durham Transportation at 763-504-8105.

I did not receive a transportation card in the mail before school started. Who should I contact?

I did not receive a transportation card in the mail before school started. Who should I contact?
Transportation information is available on Infinite Campus. Click here to access or sign up for Infinite Campus. Click here to view a brief tutorial video on how to view your student's transportation information in your parent portal account. If busing information is not listed please contact our transportation department at transportation@rdale.org.

How do I update my address?
Please contact our Enrollment Center at Enrollment@rdale.org.

If a driver calls out of work, we will work to notify families on the impacted bus route(s) as soon as possible via text message, robocall, email and a notification on the Durham Bus Tracker app.

You should also download the bus tracker because that is being updated as soon as it’s known a route is canceled or delayed. 

Please update your contact information to include text message notifications in Parent Portal to receive these emergency notifications.

• Link: Find instructions about updating your notification preferences on rdale.org.
• Link: Download the Bus Tracker app in Google Play and the App Store. 

Preschool

To ensure the safety of our youngest learners, please be aware of the following procedures for preschool students.

• Students must wear bus tags with their name and correct drop-off information every day for the entire year. It is recommended students wear a bus tag and have a copy of the tag attached to their backpack.
   
• Preschool students are required to be seated in the front seats of the bus.
   
• Preschool students must accompanied at the bus stop for both pick-up and drop-off with a designated adult. The privilege to ride the bus will be jeopardized if this is not followed.
   
• If there is no one at the bus stop to meet the student, the driver will keep the student aboard and will make a second attempt to drop-off, and will also contact dispatch for further instructions.
   
• If you live within the "walk zone," your student will not have bus transportation provided; your student is required to have an adult escort them to and from school. 
   
• Preschool children must be picked up and dropped off at the same location every day.
   

Daycare

In order to be eligible for busing to and from daycare, your student's daycare must be within the attendance area of your school.

For those families whose students attend before- or after-school care at the YMCA on 42nd Avenue in New Hope, busing is only available for Sonnesyn, RSI,  SEA and FAIR School Crystal. 

Bus transportation is provided for students enrolled at Robbinsdale Spanish Immersion School, the School of Engineering and Arts, FAIR School Pilgrim Lane, FAIR School Crystal and the Spanish Immersion magnet program Plymouth Middle School. Students who open enroll into Robbinsdale Area Schools may request bus transportation using this form. After this form has been submitted, we will look for an active bus route that has room for additional students.

I operate a home day care and the state requires me to keep the children in view. Can a bus stop be set up at my home?
No. All regular education bus stops are placed at centrally located Intersections. Daycare providers carry the same responsibility as parents/guardians and are responsible for ensuring that students arrive safely at their assigned bus stop.

Can my student get a closer bus stop because of a certain medical condition, such as asthma, broken bones?
Some medical conditions may require an accommodation as a provision of the Rehabilitation Act Section 504 (504 plan), which could make a non-eligible student eligible for bus transportation or warrant a relocated stop for a current rider. Contact the health specialist at your student’s school to inquire about eligibility for a 504 plan.

The bus drives right by my house. Why can’t it stop at my house?
We are a mass transportation system with the guiding principle of safety. We do not have the combination of time and resources to provide that level of service in an equitable manner to all students. Statistics show that it is safer and more economical for buses to stop at corner intersection collector points within a neighborhood. 

I feel the bus stop is too far from my home, can the stop be moved closer?
Bus stops are located at centralized locations for efficiency and to allow for equitable placement of the bus stop for all registered students. All elementary students have a bus stop within .25 miles of their home. All secondary students have a bus stop within .50 miles of their home. This distance is measured via our computerized routing software. The District attempts to keep the number of stops minimized, thus keeping the buses moving and reducing ride times for all students. If you have a concern about your child's safety, you are encouraged to accompany your child to the bus stop.

If you still feel there is a safety concern beyond the line of sight of the bus stop, complete and submit your bus stop change request online. We do not accept bus stop change requests via email or telephone.

I can't see my child at the bus stop, can the bus stop be moved closer to my house?
Due to variances in topography, neighborhood and home design, and other factors beyond our control, line of site is not a criterion to stop creation. Bus stops are designed to be collector points for students. District school bus stops are placed at centralized locations for efficiency purposes and to allow for equitable stop placement for all students. If you have a concern about your child's safety, you are encouraged to accompany your child to the bus stop.

If you still feel there is a safety concern beyond the line of sight of the bus stop, complete and submit your bus stop change request online. We do not accept bus stop change requests via email or telephone.